Cloud Security Alliance News Clipping Site

Tag: customer support

  • Cloud Blog: Create a self-escalating chatbot in Conversational Agents using Webhook and Generators

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    Source URL: https://cloud.google.com/blog/topics/developers-practitioners/create-a-self-escalating-chatbot-in-conversational-agents/ Source: Cloud Blog Title: Create a self-escalating chatbot in Conversational Agents using Webhook and Generators Feedly Summary: As conversational AI becomes a core part of the user experience, it’s crucial for application developers to build chatbots that not only provide accurate information, but also know the right time to escalate to a…

  • Cloud Blog: Build, deploy, and promote AI agents through Google Cloud’s AI agent ecosystem

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    Source URL: https://cloud.google.com/blog/topics/partners/build-deploy-and-promote-ai-agents-through-the-google-cloud-ai-agent-ecosystem-program/ Source: Cloud Blog Title: Build, deploy, and promote AI agents through Google Cloud’s AI agent ecosystem Feedly Summary: We’ve seen a sharp rise in demand from enterprises that want to use AI agents to automate complex tasks, personalize customer experiences, and increase operational efficiency. Today, we’re announcing a Google Cloud AI agent…

  • Slashdot: Salesforce to Hire 1,000 People for Big AI Product Sales Push

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    Source URL: https://slashdot.org/story/24/11/10/1819213/salesforce-to-hire-1000-people-for-big-ai-product-sales-push Source: Slashdot Title: Salesforce to Hire 1,000 People for Big AI Product Sales Push Feedly Summary: AI Summary and Description: Yes Summary: Salesforce’s strategic hiring move to bolster its new generative AI agent product, Agentforce, highlights a significant shift in AI application within customer relations management. This development signals growing momentum in…

  • Slashdot: Google Rolls Out Its Gemini AI-powered Video Presentation App

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    Source URL: https://tech.slashdot.org/story/24/11/09/0147217/google-rolls-out-its-gemini-ai-powered-video-presentation-app?utm_source=rss1.0mainlinkanon&utm_medium=feed Source: Slashdot Title: Google Rolls Out Its Gemini AI-powered Video Presentation App Feedly Summary: AI Summary and Description: Yes **Summary:** Google’s introduction of the Gemini AI-powered Vids app showcases a significant innovation in AI-driven content creation, particularly in generating video presentations. This tool not only automates scriptwriting and voiceovers but also enhances…

  • The Register: Staff can’t code? No prob. Singapore superapp’s LLM whips up apps for them

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    Source URL: https://www.theregister.com/2024/11/06/grab_coding_llm/ Source: The Register Title: Staff can’t code? No prob. Singapore superapp’s LLM whips up apps for them Feedly Summary: NP-hard to NP at all Southeast Asia’s Uber-esque superapp, Grab, has developed a tool that allows its employees to build large language model (LLM) apps without coding.… AI Summary and Description: Yes Summary:…

  • OpenAI : Delivering high-performance customer support

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    Source URL: https://openai.com/index/decagon Source: OpenAI Title: Delivering high-performance customer support Feedly Summary: Decagon and OpenAI deliver high-performance, fully automated customer support at scale AI Summary and Description: Yes Summary: The text discusses a partnership between Decagon and OpenAI to provide high-performance, fully automated customer support. This collaboration highlights advancements in AI technology and its application…

  • Cloud Blog: End-user computing that’s made for today and ready for what’s next

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    Source URL: https://cloud.google.com/blog/products/chrome-enterprise/end-user-computing-thats-made-for-today-and-ready-for-whats-next/ Source: Cloud Blog Title: End-user computing that’s made for today and ready for what’s next Feedly Summary: The way we work has fundamentally changed. We’re more mobile, more dispersed, and more reliant on cloud-based tools than ever before and we’re inspired by what efficiencies AI can bring to our work day. At…

  • Cloud Blog: Google Cloud Marketplace private offer enhancements unlock enterprise and AI use cases

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    Source URL: https://cloud.google.com/blog/topics/partners/enhancing-google-cloud-marketplace-private-offers/ Source: Cloud Blog Title: Google Cloud Marketplace private offer enhancements unlock enterprise and AI use cases Feedly Summary: When it comes to purchasing technology for different departments and business units that operate across the globe, enterprise customers need flexibility and choice. This needs to extend to the technology, including generative AI solutions,…

  • Slashdot: LLM Attacks Take Just 42 Seconds On Average, 20% of Jailbreaks Succeed

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    Source URL: https://it.slashdot.org/story/24/10/12/213247/llm-attacks-take-just-42-seconds-on-average-20-of-jailbreaks-succeed?utm_source=rss1.0mainlinkanon&utm_medium=feed Source: Slashdot Title: LLM Attacks Take Just 42 Seconds On Average, 20% of Jailbreaks Succeed Feedly Summary: AI Summary and Description: Yes Summary: The article discusses alarming findings from Pillar Security’s report on attacks against large language models (LLMs), revealing that such attacks are not only alarmingly quick but also frequently result…

  • Hacker News: Bug, $50K+ in bounties: how Zendesk left a backdoor in companies

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    Source URL: https://gist.github.com/hackermondev/68ec8ed145fcee49d2f5e2b9d2cf2e52 Source: Hacker News Title: Bug, $50K+ in bounties: how Zendesk left a backdoor in companies Feedly Summary: Comments AI Summary and Description: Yes Summary: The text narrates the journey of a young programmer discovering a significant security vulnerability in Zendesk, which could potentially expose sensitive customer support tickets for multiple Fortune 500…