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Tag: Conversational Insights

  • Cloud Blog: Introducing Customer Engagement Suite with Google AI

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    Source URL: https://cloud.google.com/blog/products/ai-machine-learning/introducing-customer-engagement-suite-with-google-ai/ Source: Cloud Blog Title: Introducing Customer Engagement Suite with Google AI Feedly Summary: Since 2018, when we launched Contact Center AI, Google Cloud has helped thousands of organizations deliver better experiences to millions of their customers and employees through AI-powered features. Now, as new generative AI capabilities are demonstrating increasingly larger value…