Tag: chat interactions

Source URL: https://aws.amazon.com/blogs/aws/newly-enhanced-amazon-connect-adds-generative-ai-whatsapp-business-and-secure-data-collection/ Source: AWS News Blog Title: Newly enhanced Amazon Connect adds generative AI, WhatsApp Business, and secure data collection Feedly Summary: Use innovative tools like generative AI for segmentation and campaigns, WhatsApp Business, data privacy controls for chat, AI guardrails, conversational AI bot management, and enhanced analytics to elevate customer experiences securely and…